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Integration between VOIP and Microsoft Teams: the perfect combination for your communications

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Integration between VOIP and Microsoft Teams: the perfect combination for your communications

Due to the current situation caused by COVID-19, companies have made every effort to continue operating normally, in many cases being forced to reconvert their communications systems.

It only took a few months of teleworking to demonstrate that traditional communications did not meet the basic needs to be able to serve our customers from home.

This caused many companies to invest in migrating their telephony systems to VOIP systems, but what are these technologies?

If you want to find out, read on because in this article we will explain not only what VoIP telephony consists of, but also how to integrate it into your communications and what its advantages are, which we have already told you are many.

What is VoIP Telephony?

Well, let’s start at the beginning.

IP telephony is telephony that establishes communications over the Internet, where the voice transition is done through Voice over IP.

IP telephony has transformed the most widely used form of business communication, voice, replacing traditional telephone systems. Also called VoIP, Voice over IP or cloud telephony, it works through an Internet connection and phones connect to the router to get a line.

Thus, IP telephony uses “Internet protocols” to communicate via digital means.

By using this technology instead of traditional telephone systems, the business or user takes advantage of their Internet connection to communicate more effectively. IP telephony is a breakthrough in the telecommunications industry, facilitating the convergence of multiple systems into one.

This revolution allows the user to simultaneously use voice, data, video and multimedia technologies in a single digital system.

Microsoft Teams as a strategy in our telecommunications

With Microsoft Teams, in addition to calls between members of the same company and thanks to VOIP telephony, we can integrate our traditional telephony system.

In this way we can make and receive calls from the outside and answer them from anywhere as long as we have an internet connection. This opens up a wide range of possibilities.

We can make from a simple call queue to more elaborate systems to answer the calls, offering the possibility to choose several options for a correct call routing.

How is this done? I’m sure you’re thinking that it’s something very complex, but it’s not at all.

We simply need to have Microsoft Teams installed on our computer, mobile phone or have access from the Web browser, and we can have our company’s telephone extension and thus be always available from anywhere.

14 benefits of having your business phone system on Microsoft Teams

Thanks to this simplicity, making this change avoids having to make an initial investment in the purchase of devices such as switchboards or operator telephones with all their corresponding wiring and installation.

But what other advantages will we obtain? Here is a short list of some of the benefits:

  1. Simultaneous handling of multiple calls, reducing waiting queues.
  2. Call transfer.
  3. Multi-availability allowing you to have your telephony on several computers, tablets, mobiles… at the same time.
  4. Savings in fees and calls.
  5. Savings in the cost of physical terminals, although if it is necessary to have them for meeting rooms or reception it is possible.
  6. Use of the landline from the mobile.
  7. Blocking of specific spam numbers.
  8. Tailor-made IVR design for correct routing of calls to the corresponding department.
  9. Implementation of satisfaction surveys.
  10. Call recording.
  11. Call forwarding.
  12. Voicemail for your employees.
  13. All calls are encrypted, guaranteeing our security.
  14. Calls can be answered on the move: The use of landline numbers is no longer limited to the office or home, but can also be used from a mobile phone with an Internet connection.

And now comes the disadvantage… well, actually the only one we can think of is that you work more than you should because you have access to everything from any place and any device… You have been warned.

Isn’t VoIP telephony great? Did you know about all these advantages? Do you already use this technology? Tell us in the comments, we are a bit nosy and we like to know everything about our community.

And if you want to go deeper into the subject or need help with your voice and data systems, remember that we are specialists in providing customised solutions.

See you in the next post.

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