Their Reality: Innovation, Growth, and International Expansion
After more than 20 years of activity, Acerta has established itself as one of the leading independent certification entities at the national level. Specializing in the food sector, animal welfare, and R&D, they possess the experience and technical knowledge necessary to provide impeccable service.
Acerta is focused on constant innovation. Therefore, the company is at the forefront of current trends and uses advanced tools to always offer better services to its clients, thus maintaining its solid position in the market.
Since 2009, they have developed an intense internationalization plan that benefits their clients, as they can serve them in more countries with the same technical competence and reliability. Currently, they have 4 international representations in China, Morocco, Portugal, and Spain.
With such an ambitious vision and being passionate about innovation, having the best tools to improve their communication was a challenge to meet.
Their Need: Unifying the Way of Communication
One of Acerta’s main priorities is to provide confidence to their clients through close communication.
With a highly technical team, backed by the company’s integrity policy and a focus on providing exceptional customer service, Acerta is considered by regulators, governmental entities, and clients as one of the most reliable certification organizations internationally.
In this context, Acerta was looking for a technological partner to help them migrate all their telephony and switchboard to Microsoft Teams, thus unifying all their activity around the tool they use daily to communicate.
Their Solution: An Accredited Voice Integration
In Acerta’s case, they already knew that the solution they needed was a voice integration in Microsoft Teams. In this way, they could chat, collaborate, make video calls, and have their switchboard and telephony system in the cloud on a single platform.
After evaluating the different options on the market, they found Astroline, and we became their technological partner.
From there, we worked together on a solution that perfectly adapted to their needs. In addition to implementing voice in Microsoft Teams, they were designed a turnkey project, adding an extra layer of value in terms of analytics, and real-time consultation and status of users.
We decided to integrate our telephony into Teams with Astroline because of their experience implementing Direct Routing solutions, and for the extra layer of value they provide us in terms of analytics and real-time consultation of our users. Matías Romero, Director of Systems
Their Result: Much More Efficient Communication
From Astroline, we worked on implementing the best Direct Routing solution for a project like Acerta’s.
After a record-time launch, all Acerta’s Teams users now enjoy voice integration in Microsoft Teams, being able to make and receive calls in the tool they use most in their day-to-day life. Goodbye to physical phones!
