Their Reality: A Company at the Forefront of Digitalization
The company, with 30 years of service worldwide, has become a leading global consultancy in recruitment and talent acquisition in each of its areas.
Antal, now with a network of over 1,000 employees operating in more than 75 countries, always strives for excellence and professionalism in its services.
Their goal is clear: to aspire to be the best in their field and lead the way in global recruitment.
Therefore, they have always been at the forefront of digitalization and continuous improvement of their operational processes.
“The success of our communication digitalization is due to the support provided by the Astroline team, who have always helped us find the right time to transition to each solution we’ve implemented.”
Leticia de la Herrán, Managing Director
Their Need: Professionalize Their Voice Channel to Improve All Communications
Antal’s firm commitment to always ensuring the best service from its specialized recruiters led them to strive for well-structured communications.
From the beginning of our partnership with Antal, we understood that they needed a technological partner to guide and accompany them at all times, adapting various telephony solutions at each stage they were going through.
In short… they needed to improve their operations to resolve some of the issues they encountered in their day-to-day activities and enhance their customer service and candidate recruitment.
And that’s why…
They sought a company like Astroline to accompany them and help keep their telecommunications up to date, significantly improving their contactability with clients.
Their Solution: An Integrated Telephony System for Each Stage
Since becoming Antal’s voice technology partner, we have provided them with various telephony solutions tailored to their needs at any given time.
Initially, we implemented a local switchboard in Madrid and Barcelona with IP phones, allowing them to maintain active communications with the different actors they contacted: companies, candidates, and partners.
As their needs and objectives changed, we virtualized their communications by implementing softphones on Antal’s team terminals (computers), enabling them to make calls from their own computers without relying on a fixed terminal.
Currently, Antal has a solution in which we have integrated the voice channel into Microsoft Teams, with intelligent routing functionalities that allow them to cover all their communications more efficiently, connecting from any device and location.
Thanks to this solution, the company has achieved fully unified communications, allowing all its consultants to have much more efficient calls with candidates and companies looking to recruit new talent.
A 100% Optimized Voice Channel in Microsoft Teams
One of the features that has significantly improved Antal’s communications is the implementation of intelligent routing functionality that allows customer-returned calls to go directly to the corresponding agent.
Thanks to this solution, Antal’s team has significantly improved their results, team efficiency, and customer service. Now, their team of consultants can identify each incoming call without the need to consult their notes and missed calls.
Additionally, they can make preliminary calls before interviewing their candidates and follow up after interviews to check the status of each profile they are seeking for their open positions. All from a single platform: Microsoft Teams.
“We decided to integrate our telephony into Teams with Astroline as it was the natural step we had to take to improve our operations and close the circle of our communications.”
Rakesh Patel, Group IT Manager
Their Result: More Efficient Communications Paired with Better Customer Service
The innovation and digitalization of the voice channel have been a key piece in each solution we have implemented at Antal.
Currently, thanks to the voice service in Microsoft Teams designed for Antal, their team has been able to significantly improve their communication and offer their clients and candidates more personalized and efficient attention.
Antal has managed to optimize its business processes and improve the quality of its services, thus reinforcing its position as a benchmark in the HR field.
