Their Reality: Tradition and Innovation in Their Culture
Asesoría Morlán is a consulting firm that, with over 30 years of experience in the industry, offers a wide range of comprehensive services to businesses and individuals internationally.
The company is known for its values of commitment, professionalism, and efficiency in all the services they provide to their clients. In their daily operations, they contacted clients and partners through a traditional phone system, while also using various tools to collaborate internally and track their operations.
"Achieving communications tailored to our needs was key for us. Now, our daily operations are much more agile and professional, thanks to the phone solution with Teams Phone System."
Gregorio Cabrero, Manager of Asesoría Morlán
Their Need: Digitize Their Communications
At Asesoría Morlán, the focus is on finding the best solution to the challenges and needs that their clients present daily.
Always striving for excellence in their services, they set a new goal that would undoubtedly improve their daily operations.
They decided to look for a technology partner that could digitize all their communications with clients and partners while simultaneously enhancing their internal collaboration.
They sought a tool that could unify all their daily operations to improve efficiency and customer service.
And… as always, we stepped in to help them achieve their goal.
Their Solution: Teams Phone System with Direct Routing
When we spoke with the Asesoría Morlán team and began analyzing their situation, we quickly identified the best solution for their needs: they needed to add voice capabilities to a tool like Microsoft Teams that would improve both the efficiency of their internal communications and their communication with clients and partners.
And, as we always do, we got to work, adapting to the needs of each employee and team within the company. We swiftly migrated their corporate phone system to Microsoft Teams Phone System.
Additionally, part of their team needed to keep physical terminals (IP phones), so we also provisioned these terminals to connect to the Microsoft Teams cloud. 🧐 What did we achieve?
We simplified all their operations and reduced response times for their advisory services, significantly improving the quality of their services.
Their Result: A Hybrid Phone System Tailored to Their Needs
Thanks to a fast and efficient implementation, the entire Asesoría Morlán team can now enjoy voice integration within Microsoft Teams from various terminals.
As a result, they can now make and receive calls directly from the tool they use daily for internal collaboration.
✅ A hybrid setup that adapts to each employee in the company.
