Their Reality: A Law Firm Focused on Digital Transformation
After more than 26 years in business, Celdrán Abogados has become a legal assistance center fully committed to every case their clients entrust to them.
Specializing in accounting, labor, tax, and financial matters, they focus on digitizing their operations to achieve immediacy in all their internal and external procedures, allowing them to transform and enhance their services.
For them, having communications that matched the level of service they provided to their clients was crucial to their growth process. That's why they sought a voice technology partner to support them in their day-to-day operations.
"Initially, we had no idea what solution we needed to improve our voice communications. Thanks to the advice and support from Astroline throughout the process, we've significantly improved the quality of our communications."
José Miguel Celdrán, Managing Partner
Their Need: More Agile and Efficient Communication
At Celdrán Abogados, internal and external communication is essential to understanding the details of each case and providing the best service to their clients.
They needed a technology partner to guide them on the best phone solution to ensure agile and efficient communications operations.
They knew exactly the direction they wanted to go, and that’s why they trusted us to find a voice solution that matched their needs... And we delivered. 🚀
Their Solution: Voice Integration in Microsoft Teams Compatible with Their Legal Cases
When they came to us and explained their starting point and where they wanted to go, we began working together to find the best solution that suited them.
We started by migrating their traditional phone system to the cloud. Once all their calls were in the cloud, we aimed to further enhance their communications by incorporating all their telephony into Teams.
But Celdrán Abogados wanted to go a step further...
They needed their Unified Communications tool, Microsoft Teams, to be compatible with the platform they used for remote court sessions, Zoom.
And guess what... We made it happen! 🔥
A Total Transformation of Their Services
One of the key functionalities that significantly improved their daily operations was the implementation of a video bar for their meetings. This allowed them to offer legal advisory services without needing to be physically present, fostering a hybrid telework environment.
Thanks to this implementation, Celdrán Abogados can now hold remote meetings involving a large portion of their legal advisors and their clients, while always maintaining the quality of their services.
The mobility and flexibility this provided enabled the company to evolve from a traditional law firm into a legal assistance center offering services nationwide.
"We went from being a traditional law firm to becoming a legal assistance center thanks to the digitization of our communications. This has allowed us to professionalize and enhance all our services, achieving very positive results."
José Miguel Celdrán, Managing Partner
Their Result: A Connected Team Ready to Expand
The compatibility of their telephony integration with their various tools was a key component of the solution we implemented for the company.
From day one, we've worked with their team to provide a comprehensive Unified Communications solution that has significantly boosted their productivity, efficiency, and customer service.
Today, we continue working to ensure that every communication they have is as impeccable as the services they offer from their firm.
"The professionalism with which the Astroline team worked to implement a solution tailored to our needs has been key to our transformation."
José Miguel Celdrán, Managing Partner
