Their Reality: A Leading Company in Professional Training
With over 30 years of national and international experience, IKN has become a leading company in the field of certified professional training.
The company focuses on continuously updating its content, events, and conferences, thus leading new trends in professional ecosystems.
Communication is a fundamental pillar for IKN, as it enables them to certify and train professionals worldwide. For this reason, they have constantly worked alongside us to ensure their communication tools are the most effective on the market.
Their Need: Agile Telecommunication Services
Due to the dynamism and growth the company has experienced, IKN was seeking a technology partner that could improve their communications and adapt to their needs at all times.
The goal was clear: to have a partner capable of identifying and implementing the best voice solution, adjusting to the business's evolution, and achieving effective communication throughout the company.
And, as expected, Astroline entered the equation.
"Thanks to the support Astroline has provided us, we've been able to adapt our voice channel to always offer the best services."
Vicente Ferrando, IT Manager
Their Solution: A Tailored Voice Integration
IKN has always been deeply committed to the evolution of its tools and communications.
That's why we worked closely with them to find the optimal solution for their business. Initially, we designed an on-premise solution, and as their needs and objectives evolved, we transitioned to a cloud solution that allowed them to manage all their communications more efficiently.
Since the inception of Microsoft Teams, everything changed. IKN started using Microsoft's tool as their unified communications solution, and Astroline proposed migrating their cloud telephony and PBX solution to Microsoft Teams.
Today, IKN has a solution where we've integrated the voice channel into Microsoft Teams, allowing them to unify and digitize all their communications. Additionally, they have an international numbering service, enabling them to operate across Europe and enhance the reach of their services.
Their Result: Unified Communications on a Single Platform
The innovation and digitization of the voice channel are key components of the solution we implemented for IKN.
Thanks to the Microsoft Teams voice service designed for IKN, their team has significantly improved their communication and provided their clients and students with more personalized and efficient service.
IKN has optimized its business processes and improved the quality of its services, reinforcing its position as a leader in certified professional training.
"Thanks to the telephony solution Astroline implemented, we have integrated, unified, and digitized our communications within Microsoft Teams, achieving greater flexibility and a considerable reduction in costs."
Vicente Ferrando, IT Manager
