Their Reality: Basic Level Microsoft Teams
With over 60 years of experience and 300,000 satisfied households, inmho has become one of the most significant property and estate management companies in the national landscape.
Their ability to adapt to the current environment through digitalization has allowed inmho to reach more homes, acquire more clients, and achieve better results.
For internal and external communication, the Microsoft Teams Phone System was their trusted tool. With it, their team was more connected than ever while communicating with clients and external interlocutors.
But something was missing…
Thanks to Astroline, we have managed to integrate all our telephony into Microsoft Teams and extract data to our analytics tool, Power BI, enabling us to build advanced dashboards.
Álvaro Navarro Pallares, Director of Technology
Their Need: Level Up to Expert
inmho was satisfied with the performance of Microsoft Teams but needed time to be able to carry out telephony configurations in their favorite tool.
They also needed to acquire the necessary knowledge to make the most of it and obtain all the information about their team’s activity.
And that’s why inmho came to us.
Their Solution: Fully Unified Communications
As soon as inmho contacted us, we listened to their needs and couldn’t stop having ideas: we would integrate all telephony into their Microsoft Teams, establish an advanced analytics module, implement real-time monitoring of user status, and much more!
Without a doubt, they were the perfect client to fill the most versatile tool of the moment with solutions. That’s why we also gave them API access to transfer their data to POWER BI and have dashboards available for the executive team.
All this, focusing on the great human team behind that technology.
Their Result: A Connected Community Everywhere
A powerful tool leads to powerful results.
But that wasn’t the best part: the satisfaction that inmho showed at the end of the process and their desire to continue trusting Astroline was the key piece to put the finishing touch on a project that we are still working on today.
