immho and Astroline: a properly speaking voice
Find out how one of the world's leading property management companies has taken advantage of Microsoft Teams Phone System.
Its reality: Microsoft Teams lowest level
After more than 60 years of experience and 300,000 satisfied homes, inmho has become one of the most important property administrations and property management companies in Spain.
Its ability to adapt to the current environment through digitalisation has allowed inmho to reach more homes, acquire more clients and obtain better results.
When it came to communicating inside and out of the team, Microsoft Teams Phone System was their trusted tool. With it, his team was able to stay more connected than ever, while communicating with customers and external partners.
But something was missing…
Thanks to Astroline we have been able to integrate all our telephony in Microsoft Teams, and extract the data to our analytics tool, Power BI, being able to build advanced dashboards.
Álvaro Navarro Pallares
Director de Tecnología
Its need: upgrade to expert level
immho was satisfied with the performance of Microsoft Teams, but needed time to be able to make the telephony settings in his favorite tool.
They also needed to acquire the necessary knowledge to get the most out of it and to obtain all the necessary information about his team’s activity.
And that’s why immho came to us.
Its solution: fully unified communications
As soon as immho contacted us, we listened to their needs and we couldn’t stop coming up with lots of ideas: we would integrate all telephony into their Microsoft Teams, we would set up an advanced analytics module, we would implement real-time monitoring of user status and much more!
It was, without a doubt, the perfect client to fill the most versatile tool of the moment with solutions. That’s why we also gave them full access via API to transfer their data to POWER BI and provide dashboards for the management team.
All of this, approaching on the great human team behind this technology.
Its result: a connected community everywhere
A powerful tool leads to powerful results.
But that wasn’t the best part of everything: the satisfaction immho showed at the end of the process and his desire to continue trusting Astroline, was the key factor to put the finishing touch to a project on which, we are still working.
Microsoft Teams users with integrated telephony
enabled capacity channels
API integration of all team activity with Power BI, and building data dashboards for the management team