A comprehensive solution to optimise your client experience. Communicate like never before.
Today’s clients expect more from Contact Centres, and legacy systems can’t keep up. Talkdesk is a new kind of cloud-based Contact Centre: a comprehensive client experience solution combining enterprise-scale ICT with consumer simplicity.
CCaaS CRM unified communications integrated with Talkdesk
We’ve got what your CRM needs to take it to the next level.
By integrating inbound and outbound calling in one single work environment with Talkdesk, you will achieve substantial gains in efficiency both in the sales process and in contact with clients.
Intelligent routing configuration
Real-time database queries
Powerful omnichannel solution
Scalable cloud service
“Connect voice to what you have”
Integration of Communications in Talkdesk
Integrate voice communications with your Talkdesk CRM effectively
Achieve more effective client tracking and increase your team’s performance in all commercial interactions.
Brings together multiple conventional communication channels (calls, email, web forms), and also emerging channels such as social media, chat services and WhatsApp.
Endless automation potential
Automate manual and redundant tasks to free up your agents’ time and increase productivity with preset and custom automations.
Comprehensive real-time or historic reporting.
Track what is happening in your Contact Centre at all times. Real-time dashboards and detailed breakdowns of your Call Centre metrics provide a wealth of information at a glance.
Obsessed with providing the best in-house support 24x7.
Fully trained and qualified personnel, both technically and in customer service, guaranteeing personalized, efficient and decisive attention.
Satisfaction levels exceeding 90% according to quality surveys conducted with our customers.