Optimise your customer experience by integrating Talkdesk with Salesforce.
The definitive CRM integration
Your clients won’t settle for second best. Combine the power of a leading CRM with ease-of-use for your clients to achieve commercial success in every interaction.
CCaaS CRM unified communications integrated with Talkdesk for Salesforce
Optimise your clients’ experience by integrating Talkdesk with Salesforce.
You will achieve substantial efficiency gains, both in the sales process and in contact with clients, by integrating Salesforce, the CRM market leader, with Talkdesk to form one single work environment. We’ve got what your Helpdesk needs to take it to the next level.
Configure directly with Salesforce
Advanced real-time analytics
UCaaS UNIFIED COMMUNICATIONS
Unify all your communications effectively and prepare your company for serious remote working
Brings together multiple conventional communication channels (calls, email, web forms), and also emerging channels such as social media, chat services and WhatsApp.
Endless automation potential
Automate manual and redundant tasks to free up your agents’ time and increase productivity with preset and custom automations.
Comprehensive real-time or historic reporting.
Track what is happening in your Contact Centre at all times. Real-time dashboards and detailed breakdowns of your Call Centre metrics provide a wealth of information at a glance.
Obsessed with providing the best in-house support 24x7.
Fully trained and qualified personnel, both technically and in customer service, guaranteeing personalized, efficient and decisive attention.
Satisfaction levels exceeding 90% according to quality surveys conducted with our customers.