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Best telephony integration for Zendesk
Make and receive voice calls wherever you want and from wherever you decide. Communicate with Zendesk is just that easy.

What does Astroline consist of
That's how we do
The best alternative for Zendesk Talk
Make calls from any connected device
Advanced call analytics
Benefits
Best voice solution for Zendesk


Benefits
Customer support wherever you want
They can also access to you automated help center or community forum to reduce waiting time and get direct help.
Our specialty
We are voice engineers
Telephony automation with Zendesk
SBC Implementation
DDI numbering ranges
Automated local carriers
Success Stories
Stories behind the voice


Gracias a Astroline hemos ahorrado aumentado un 20% nuestro rendimiento.
SOLUCIÓN
Global Telco e Integración
SECTOR
Educación
TAMAÑO
+200
Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.


Astroline nos ha ayudado a mejorar la conectividad de más de 14.500 estudiantes.
SOLUCIÓN
Microsoft Teams
SECTOR
Educación
TAMAÑO
+250
Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.


Gracias a Astroline hemos mejorado en un 90% nuestro ratio de contactabilidad.

SOLUCIÓN
Microsoft Teams
SECTOR
Educación
TAMAÑO
+250
Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.
Features
Do it all with Zendesk
National and international calls
Take your business wherever you want with your voice.
Calls Queue
Run your business calls and optimize your team’s time.
Voicemail
Take advantage of every opportunity, even when you can’t answer.
Call Recording
Conference calls
Internal calls
Call in Whisper Mode
Listen to your agents conversations and take part when needed.
Active listening
Ready to know everything about your agents conversations?
Fax to mail
Keep up to date with everything that happens on your team’s calls.
Automatic distribution
Lead your calls right where they need to go with time-saving technology.
IVR
Enjoy your own IVR and customize your prerecorded messages.
Forward-to-Phone
Available for both fixed and external mobiles.
Automatic Response
Streamline your workflow by enabling the response that suits you best.
Customized greetings and music
Make a difference with personalized messages.
Call flow designer
Customize your call handling step by step.
Callback
Don’t miss the opportunities behind every call.
Call transfer
Make your calls come exactly where they have to.
Real-time information
Make your calls immediately, without wasting time searching for numbers.
Click 2 call
PC & APP Softphone
Access to your softphone from the device you want.
Blacklist
Say goodbye to unwanted contacts and calls in one simple feature.
Agent status
Identify whether your team’s users are on the call or not at the moment, to keep up to date with their activity.
Assign and comment on calls
Get all the information you need from a call and assign it to the right user.
VoiceMail
Set up your voicemail, a must-have item.
Call statistics
See how each call went at a glance.
Monitoring
Control every call at the decisive moment.
Realt-time Control Panel
See how all your calls are going as they happen.
API Data
Access to all the information that you need and take it wherever you want.
PC & APP Softphone
Access to your softphone from the device you want.
On-line User Management
Organize your team.
Easy integration
Integrate your business telephony into your CRM in a simple softphone.
API Datos
Access to all the information you need and take it wherever you want.
Contact History
Offer a better customer experience and have easy access to all their information.
Shared contacts
Creation of CRM tasks
Get the most out of your CRM tool and create customized tasks.
Caller ID
Quickly check the customer data of your incoming calls before picking up.
Workflow automation
Create processes that optimize your team’s productivity and day-to-day operations.
Service Hub Integration (Tickets)
Make sure that the tickets corresponding to each call remain visible in every moment.
Contact Information via Softphone
Automatic opening of the customer file
Don’t waste time looking for the information you need. Make it open automatically.