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Best telephony integration for Zendesk

Make and receive voice calls wherever you want and from wherever you decide. Communicate with Zendesk is just that easy.

What does Astroline consist of

That's how we do

Find out what sets this solution apart

The best alternative for Zendesk Talk

Automate your telephony with Zendesk and boost your communications

Make calls from any connected device

Now you can make your phone calls from our desktop app or our mobile app.

Advanced call analytics

Boost your company’s sales and customer service by measuring all its activity.

Benefits

Best voice solution for Zendesk

Full omnichanel. Best customer service.

Full omnichanel. Best customer service.

Best voice service.

Charging only per outcoming call and second. Just as it should be.

Benefits

Customer support wherever you want

Do you want your clients to find you wherever you are and wherever they are? We make it possible.
They can also access to you automated help center or community forum to reduce waiting time and get direct help.

Our specialty

We are voice engineers

We help you automate your telephony with Zendesk.

Telephony automation with Zendesk

SBC Implementation

DDI numbering ranges

Automated local carriers

Success Stories

Stories behind the voice

Gracias a Astroline hemos ahorrado aumentado un 20% nuestro rendimiento.

SOLUCIÓN
Global Telco e Integración

SECTOR
Educación

TAMAÑO
+200

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Astroline nos ha ayudado a mejorar la conectividad de más de 14.500 estudiantes.

SOLUCIÓN
Microsoft Teams

SECTOR
Educación

TAMAÑO
+250

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Gracias a Astroline hemos mejorado en un 90% nuestro ratio de contactabilidad.

SOLUCIÓN
Microsoft Teams

SECTOR
Educación

TAMAÑO
+250

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Features

Do it all with Zendesk

Get the most out of the tool you use most every day.

National and international calls

Take your business wherever you want with your voice.

Calls Queue

Run your business calls and optimize your team’s time.

Voicemail

Take advantage of every opportunity, even when you can’t answer.

Call Recording

Catch up on everything that happens in your team’s calls

Conference calls

Asiste a tus reuniones desde tu teléfono, donde tú quieras.

Internal calls

Mantén a tu equipo conectado y aumenta su productividad.

Call in Whisper Mode

Listen to your agents conversations and take part when needed.

Active listening

Ready to know everything about your agents conversations?

Fax to mail

Keep up to date with everything that happens on your team’s calls.

Automatic distribution

Lead your calls right where they need to go with time-saving technology.

IVR

Enjoy your own IVR and customize your prerecorded messages.

Forward-to-Phone

Available for both fixed and external mobiles.

Automatic Response

Streamline your workflow by enabling the response that suits you best.

Customized greetings and music

Make a difference with personalized messages.

Call flow designer

Customize your call handling step by step.