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Best telephony integration for Zendesk

Make and receive voice calls wherever you want and from wherever you decide. Communicate with Zendesk is just that easy.

What does Astroline consist of

That's how we do

Find out what sets this solution apart

The best alternative for Zendesk Talk

Automate your telephony with Zendesk and boost your communications

Make calls from any connected device

Now you can make your phone calls from our desktop app or our mobile app.

Advanced call analytics

Boost your company’s sales and customer service by measuring all its activity.

Benefits

Best voice solution for Zendesk

Full omnichanel. Best customer service.

Full omnichanel. Best customer service.

Best voice service.

Charging only per outcoming call and second. Just as it should be.

Benefits

Customer support wherever you want

Do you want your clients to find you wherever you are and wherever they are? We make it possible.
They can also access to you automated help center or community forum to reduce waiting time and get direct help.

Our specialty

We are voice engineers

We help you automate your telephony with Zendesk.

Telephony automation with Zendesk

SBC Implementation

DDI numbering ranges

Automated local carriers

Success Stories

Stories behind the voice

Gracias a Astroline hemos ahorrado aumentado un 20% nuestro rendimiento.

SOLUCIÓN
Global Telco e Integración

SECTOR
Educación

TAMAÑO
+200

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Astroline nos ha ayudado a mejorar la conectividad de más de 14.500 estudiantes.

SOLUCIÓN
Microsoft Teams

SECTOR
Educación

TAMAÑO
+250

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Gracias a Astroline hemos mejorado en un 90% nuestro ratio de contactabilidad.

SOLUCIÓN
Microsoft Teams

SECTOR
Educación

TAMAÑO
+250

Impulsa la conexión con tus clientes y conecta a tus empleados en cualquier momento, desde cualquier lugar y en cualquier dispositivo.

Features

Do it all with Zendesk

Get the most out of the tool you use most every day.

National and international calls

Take your business wherever you want with your voice.

Calls Queue

Run your business calls and optimize your team’s time.

Voicemail

Take advantage of every opportunity, even when you can’t answer.

Call Recording

Catch up on everything that happens in your team’s calls

Conference calls

Asiste a tus reuniones desde tu teléfono, donde tú quieras.

Internal calls

Mantén a tu equipo conectado y aumenta su productividad.

Call in Whisper Mode

Listen to your agents conversations and take part when needed.

Active listening

Ready to know everything about your agents conversations?

Fax to mail

Keep up to date with everything that happens on your team’s calls.

Automatic distribution

Lead your calls right where they need to go with time-saving technology.

IVR

Enjoy your own IVR and customize your prerecorded messages.

Forward-to-Phone

Available for both fixed and external mobiles.

Automatic Response

Streamline your workflow by enabling the response that suits you best.

Customized greetings and music

Make a difference with personalized messages.

Call flow designer

Customize your call handling step by step.

Callback

Don’t miss the opportunities behind every call.

Call transfer

Make your calls come exactly where they have to.

Real-time information

Make your calls immediately, without wasting time searching for numbers.

Click 2 call

Realiza tus llamadas de forma directa, sin perder tiempo buscando números.

PC & APP Softphone

Access to your softphone from the device you want.

Blacklist

Say goodbye to unwanted contacts and calls in one simple feature.

Agent status

Identify whether your team’s users are on the call or not at the moment, to keep up to date with their activity.

Assign and comment on calls

Get all the information you need from a call and assign it to the right user.

VoiceMail

Set up your voicemail, a must-have item.

Call statistics

See how each call went at a glance.

Monitoring

Control every call at the decisive moment.

Realt-time Control Panel

See how all your calls are going as they happen.

API Data

Access to all the information that you need and take it wherever you want.

PC & APP Softphone

Access to your softphone from the device you want.

On-line User Management

Organize your team.

Easy integration

Integrate your business telephony into your CRM in a simple softphone.

API Datos

Access to all the information you need and take it wherever you want.

Contact History

Offer a better customer experience and have easy access to all their information.

Shared contacts

Work easier in your processes and give your team access to all your contacts.

Creation of CRM tasks

Get the most out of your CRM tool and create customized tasks.

Caller ID

Quickly check the customer data of your incoming calls before picking up.

Workflow automation

Create processes that optimize your team’s productivity and day-to-day operations.

Service Hub Integration (Tickets)

Make sure that the tickets corresponding to each call remain visible in every moment.

Contact Information via Softphone

Make it even easier and view your caller’s contact details directly on the softphone.

Automatic opening of the customer file

Don’t waste time looking for the information you need. Make it open automatically.

Tu turno

You still have a lot to hear.
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