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Integrate your telephony in Zoho and get an all-in-one management
If you want to talk with you clients and your team, you don’t need to leave Zoho! Just implement the VoIP calls emission and reception from any device and wherever you want.

What does Astroline consist of
This is how we do
Find out what sets this solution apart.
Increase your sales
The customer support that your clients deserve
All your telephony, now in Zoho
Benefits
Make the communication with your clients easier
Call recording, routing, IVR, Click-2-call and more! Grabación de llamadas, enrutamiento, IVR, Click-2-call ¡y mucho más!
Automation is the final push to make your team increase their sales.
Give them access to your client’s information and allow them to contact them in a single dashboard.
Contrast them with your results. Access to your team’s reports and analytics easily.


Benefits
VoIP automation, the piece that completes your CRM
Some say that perfection doesn’t exist, but they don’t know the possibilities of automating your telephony. That’s why Zoho CRM can become the perfect channel to contact your clients.
Let your sales team do everything from the same place and manage all their calls from Zoho.
The secret is in data! Take the control of your tool in real-time and acces to your real-time dashboards and drill-downs, so you can get all the information at a glance.
Our specialty
CRM experts
Direct Routing system
SBC Implementation
DDI numbering ranges
Automated local carriers
Features
Do it all with Zoho
National and international calls
Take your business wherever you want with your voice.
Calls Queue
Run your business calls and optimize your team’s time.
Voicemail
Take advantage of every opportunity, even when you can’t answer.
Call Recording
Conference calls
Internal calls
Call in Whisper Mode
Listen to your agents conversations and take part when needed.
Active listening
Ready to know everything about your agents conversations?
Fax to mail
Keep up to date with everything that happens on your team’s calls.
Automatic distribution
Lead your calls right where they need to go with time-saving technology.
IVR
Enjoy your own IVR and customize your prerecorded messages.
Forward-to-Phone
Available for both fixed and external mobiles.
Automatic Response
Streamline your workflow by enabling the response that suits you best.
Customized greetings and music
Make a difference with personalized messages.
Call flow designer
Customize your call handling step by step.
Callback
Don’t miss the opportunities behind every call.
Call transfer
Make your calls come exactly where they have to.
Real-time information
Make your calls immediately, without wasting time searching for numbers.
Click 2 call
PC & APP Softphone
Access to your softphone from the device you want.
Blacklist
Say goodbye to unwanted contacts and calls in one simple feature.
Agent status
Identify whether your team’s users are on the call or not at the moment, to keep up to date with their activity.
Assign and comment on calls
Get all the information you need from a call and assign it to the right user.
VoiceMail
Set up your voicemail, a must-have item.
Call statistics
See how each call went at a glance.
Monitoring
Control every call at the decisive moment.
Realt-time Control Panel
See how all your calls are going as they happen.
API Data
Access to all the information that you need and take it wherever you want.
PC & APP Softphone
Access to your softphone from the device you want.
On-line User Management
Organize your team.
Easy integration
Automate your business telephony into your CRM in a simple softphone.
API Data
Access to all the information you need and take it wherever you want.
Contact History
Offer a better customer experience and have easy access to all their information.
Shared contacts
Work easier in your processes and give your team access to all your contacts.
Creation of CRM tasks
Get the most out of your CRM tool and create customized tasks.
Caller ID
Quickly check the customer data of your incoming calls before picking up.
Workflow automation
Create processes that optimize your team’s productivity and day-to-day operations.
Service Hub Integration (Tickets)
Make sure that the tickets corresponding to each call remain visible in every moment.
Contact Information via Softphone
Automatic opening of the customer file
Don’t waste time looking for the information you need. Make it open automatically.