General terms and conditions of sale of equipment



These General Terms and Conditions are applicable to orders of equipment (hardware) placed with ASTROLINE VOIP SERVICES, S.L. (hereinafter ASTROLINE) with registered office at calle Adolfo Pérez Esquivel 3, Las Rozas de Madrid, 28232.
Contact telephone: 900 287 287 and e-mail:

The placing of any order implies acceptance of these terms and conditions of sale.

ASTROLINE reserves the right to modify its Terms and Conditions at any time.


Unless otherwise agreed in writing, the placing of an order by the Customer implies the Customer’s agreement to these general terms and conditions of sale. No stipulation made by the Customer on the terms and conditions of purchase, bills of exchange, acknowledgements of receipt or other documents shall differ from those of ASTROLINE unless expressly accepted by ASTROLINE beforehand. The information contained in the catalogues, price lists and on the website is for information purposes only. ASTROLINE may modify them at any time, without prior notice, according to the evolution of economic conditions.

ASTROLINE cannot be held responsible for any errors or omissions that may exist on this website.


Orders shall be accepted in writing, by acceptance of the quotation via the website, online shop or e-mail. Once the quotation has been accepted by the customer, ASTROLINE will send confirmation of receipt of the order and will inform the customer of the availability of the requested items in stock at the date of receipt of the order. The Customer must check the availability and delivery times, and confirm in writing (email) if he/she agrees with these conditions or if there is any error or non-conformity to be taken into account.

An approximate date for delivery of the equipment will be indicated in the personalised quotation to the Customer. The delivery date will be specified when the order is placed.


Quotations shall only be valid in writing, and for the period of time indicated therein. If no period of validity is indicated, the quotation shall be valid for 15 calendar days. The price available in the listings, website, etc. does not include taxes. Applicable taxes will be detailed in the personalised quote to the Client. Shipping or installation costs are NOT included, these costs will be indicated in the personalised quotation document.

The total price of the order and the terms and conditions of payment will be set out in the quotation sent to the customer.

Payment shall be made by bank transfer or direct debit, according to the conditions established in each case.

ASTROLINE may suspend the delivery of the goods or the provision of the service until full payment has been made. In case of late payment (default), recovery costs will be charged, and a default interest of 5% will be applied on the amount owed for each month that the amount remains unpaid, from the due date of payment until full payment.


Orders will be dispatched within the agreed deadlines from the time of receipt of proof of payment or, in the case of deferred payment, after acceptance of the estimate by the customer.

For deliveries to mainland Spain and the Balearic Islands, these costs shall be included in the invoice.

ASTROLINE does not ship to the Canary Islands, Ceuta and Melilla. In these cases, the customer must arrange for the collection of the equipment with their own courier service.

If stock is available, orders will be prepared and shipped within 24 hours (Monday to Thursday), through a courier service with 24-48H delivery.

Partial deliveries may be made, depending on stock availability, provided that the customer pays the corresponding delivery costs. These costs will be communicated to the Customer at the time of requesting partial delivery.

Delivery is considered to have taken place as soon as the product is placed at the disposal of the Customer by the carrier and the recipient signs for receipt of the delivery. It is up to the addressee to check the products on receipt of the same and to state any reservations and complaints that may be justified.

If the products served do not conform in nature or quantity to those specified on the delivery note, or do not coincide with the estimate or invoice, the Client must make their complaint within two (2) working days of delivery by email to Once this time has elapsed, the Client will be considered to have accepted the product.

Clarification: Acceptance of the product by the customer does not in any case mean that the customer cannot return the product or cannot express his/her disagreement.

ASTROLINE is not responsible for the duration of the transport once the orders have left its warehouse.

ASTROLINE will not accept responsibility for changes in delivery addresses once the quotation has been confirmed. The cost of transport resulting from a change of delivery address shall be borne by the customer. If necessary, this amount will be calculated and communicated to the customer.


The deadline for processing a return shall be 14 calendar days from the date of receipt by the customer. No return will be accepted without prior authorisation.

If the Customer is entitled to return a product and does so, it shall be returned in its original condition, and as far as possible, with its packaging, return note and protected, so that it is not received with seals or adhesive transport tapes. ASTROLINE reserves the right to refuse the return if any anomaly is noticed, such as the returned equipment not being in good condition or the lack of any item, manuals, etc. from the original package, etc.
Return costs shall be borne by the Customer, unless an error has been made by ASTROLINE in the shipment of the equipment, and the equipment sent does not match the order placed.


To initiate a return procedure, the Customer must send an email to indicating the equipment to be returned with its serial number, date of receipt and details of the return.

Once it has been verified that the item is within the return period, the Customer will be sent a return number and a document to be included with the material to be returned. The Customer must send the equipment postage paid to the address:

Astroline VoIP Services S.L.
Calle Adolfo Pérez Esquivel 3, office 37.
Las Rozas de Madrid, 28232


The equipment distributed by ASTROLINE is guaranteed by the manufacturer with a minimum of 1 year warranty.

If the product is defective during this period, ASTROLINE will repair or replace it within a reasonable period of time by means of an RMA procedure.

The warranty shall not apply in the event of:

Damage or defects resulting from improper use, operation or treatment of the product and not due to normal use of the product.
Accidents, fire, liquids, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, electrical surges, excessive or incorrect voltage or supply voltage, radiation, electrostatic discharge including lightning, other external forces and impacts.
Repairs carried out or attempted to be carried out by a non-official service.


To initiate an RMA procedure the Customer must send an email to indicating the affected equipment with its serial number and details of the incident.

Once it has been verified that the item is within the warranty period, the Customer will be sent an RMA number and a document to be included with the defective material. The Customer must send the equipment carriage paid.

Once the RMA has been processed, the repaired or new equipment (depending on the fault) will be returned prepaid, in this case by ASTROLINE. If no anomalies are observed on receipt of the material, it will be returned to the customer carriage paid.

It is essential to include the original box of the product (any additional documentation, including courier, must be stuck in an outer packaging leaving the original packaging intact) and all its accessories/components (cables, network cables, power supplies, headset in case of telephones, wireless base etc.) The lack of any part may delay and even paralyse the RMA process.


No liability is accepted for delays (including deliveries or services) caused by force majeure circumstances beyond ASTROLINE’s reasonable control such as strikes, transport, supply or production problems, exchange rate fluctuations, government action, natural disasters, pandemics, etc.


These terms and conditions shall be governed by Spanish law.

For the resolution of any discrepancy in the performance and interpretation of these Terms and Conditions of Sale, the parties submit to the Courts and Tribunals of the city of Madrid, waiving any other jurisdiction that may be applicable to them.